Privacy Policy

**Effective Date:** December 15, 2025

1. Introduction and Scope

MMJP Malabanan Services ("We," "Us," or "Our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and process your Personal Information in compliance with the **Philippine Data Privacy Act of 2012 (RA 10173)**. By using our website or engaging our services, you consent to the practices described in this policy.

2. Information We Collect

A. Information You Voluntarily Provide (Contact Forms & Service Requests)

When you request a quote, book a service, or call our hotline, we collect the following:

• **Basic Contact Details:** Full Name, Email Address, and Mobile/Contact Number.
• **Service Location:** Exact Address where the service is to be performed (critical for dispatch).
• **Service Details:** Information about the issue (e.g., "septic siphoning," "clogged toilet") and any special access instructions.

B. Information Collected Automatically (Website Usage)

When you visit our website, we or our third-party analytics partners (like Google Analytics) automatically collect:

• **Usage Data:** Pages viewed, time spent on the site, links clicked.
• **Technical Data:** IP address, browser type, device type, and operating system.

3. How We Use Your Information (Purpose)

We use your Personal Information solely for the following legitimate purposes:

• **Service Delivery & Fulfillment:** To accurately assess the job, dispatch a team to the correct location, and complete the requested siphoning or declogging service.
• **Communication:** To provide quotes, confirm appointments, send service reminders, and respond to your inquiries.
• **Legal Compliance:** To issue necessary documentation, such as official receipts and DENR-compliant waste disposal certificates.
• **Service Improvement:** To monitor website performance and improve the efficiency and quality of our service delivery.

4. Sharing and Disclosure

We do not sell your personal data. We only share your information with the following parties when necessary for business operations:

• **Service Providers:** Dispatch team members and field technicians who require your name, contact number, and address to reach your location and perform the service.
• **Legal & Regulatory Authorities:** When required by law, subpoena, court order, or governmental requests (e.g., DENR for compliance checks).

5. Data Protection and Security

We implement appropriate organizational and technical security measures to protect your data from unauthorized access, loss, or disclosure. This includes:

• Restricting physical access to data storage and systems.
• Ensuring only authorized personnel (dispatchers and field leaders) access customer location and contact details.
• Using secure hosting environments for website data.

6. Your Rights as a Data Subject (DPA)

Under the Data Privacy Act of 2012, you have the following rights:

• **Right to be Informed:** To be notified whether your Personal Information is being processed (as detailed in this policy).
• **Right to Access:** To obtain a copy of the Personal Information we hold about you.
• **Right to Object:** To withhold consent or request that we stop processing your data for specific purposes (e.g., promotional SMS/messages).
• **Right to Rectification:** To dispute the inaccuracy or error in your data and have us correct it.
• **Right to Erasure/Blocking:** To request the removal, destruction, or blocking of your data if it is incomplete, outdated, or used for unauthorized purposes.

7. How to Contact Us

For questions, concerns, or to exercise any of your rights regarding your Personal Information, please contact us:

This policy may be updated from time to time. The revised version will be effective immediately upon posting on this page.